About Us

Building Futures Through Education and Career Success

Deliver and maintain real estate qualifications with strong student outcomes and industry relevance.

Opportunity, Objective & Purpose

REOS Academy is the professional backbone of an student/agent that is aiming at both regulatory compliance and business success.

WE DELIVER REAL ESTATE TRAINING COMPRISING OF EDUCATIONAL REQUIREMENTS, COMPLIANCE-, RISK MANAGEMENT, JOB READY TRAINING, FINANCIAL HEALTH, SELF DEVELOPMENT, NEGOTIATIONS, LEADERSHIP SKILLS, AND A STEP BY STEP SOLUTION ON HOW TO OPERATE A REAL ESTATE BUSINESS

Benefits

Our unique point of difference allows students to learn both theory and practical skills whilst
completing their nationally recognised qualifications by using the REOS system which elevates the standard of training and the education of all students/real estate agents to becoming true professionals operating in the industry with expertise and credibility.

Objective

We aim to support the journey of newcomers (assistant agents) to the industry right up to the compliance management of a place of business by the licensee in charge. Regardless of how it came to dominate discussions, the driving force behind compliance focus has been largely fear. Regulatory violations, reputation damage, profit loss, fines of thousands of dollars plus loss of licences make compliance imperative.

OPPORTUNITY

The motivational value of compliance thus far has tended to be avoiding penalties and protecting Although the need to meet legal requirements is not new, the difference today is that compliance needs to be embedded into decision-making and work practices at every level of business, whether as a formal department, a cross-functional committee, or an individual manager.

We teach our students with the REOS Learn platform which enables them to be familiar with Comprehensive workflow-based solution.

This helps licensees in charge and staff to gain an insight into the built-in checklists and
consequential workflows.
It covers general admin, human resources, property and sales management along with trust
accounting operational procedures

Human Resources

Important information and procedures
Training plan
Performance reviews
Logbook work experience tracking
Office policies
Employment processes
Risk minimisation strategies
Employment and Enterprise agreements
General correspondence
Independent contractor etc.
Industry updates and overviews

Employee Supervision

Hierarchy control
Job role management
Level of authority management
Agreements for employees including independent contractors etc.

Reporting

Employee activity reports
Monthly and yearly statements and ledger reports
Simple overview charts to review sales and PM activities

THE REOS ACADEMY PORTAL

Standardised templates
Each module comes with hundreds of standardised document templates that have been built to comply with the current regulation. Moreover, our team ensures that these templates always remain up to date with any changes in regulations.

Save and search the documents
All proforma and checklists can be saved at any point in time for retrieval later. REOS also offers advanced search options to locate any document that has been saved previously under a user profile.

Workflow based processes
We focus on a compliant solution for the real estate industry has evolved over a decade to break the compliance requirements into process workflows so that the organisation will not have to worry about missing any step in your compliance obligations.

Compliant
The REOS ACADEMY platform is a one system for agency compliance, risk management and administration it conforms to the latest regulations and updates covering mandatory office procedures and agreements. It enables licensee to avoid compliance breaches through staff supervision.

Secure

Our student management platform is hosted on industry leading cloud platform ensuring high level of data security which includes the new regulatory requirements of anti-money laundering. Some of the topics covered as part of the real estate courses process/workflows are listed below;

Property Sale – Sales Management

Pre listing kit
Inspection reports
CMA reports and Marketing
Operational procedures (Pre, Start, During and End)
Sales and buyer’s Agent Agreements
Underquoting reforms
Revised price estimate
Records and registers
Open house and progress reports
Conditional and unconditional offers
Offer and acceptance
Sales advise and confirmation of sale
Exchange of contracts
Settlement process
Project marketing
Auction
Dispute resolution etc.

Property Management Landlord

Latest property management reforms 2025 and the new mandatory NSW standardised forms
No more no grounds notice to vacate
Updated landlord’s requirements
Minimum property safety standards
Landlord management (Pre, Start, During and End sequential processes)
Management and letting Agreements
Notification to strata and service providers
Landlord insurance and smoke alarms
Repair and maintenance
Risk management
Smoke alarm
Inspection reports (Routine and annual)
Landlord reports
Rent increase/decrease
Maintenance plan etc…

Tenant

Tenant management (Pre, Start, During and End sequential processes)
Application forms, qualification of a tenant, recommendations to landlords
Condition reports Rental Bond Online/paper based
Tenancy agreements and pre-leasing kits
Rent arrears supervision
Routine inspections
Termination notices
Notification of breaches
Termination notices/Notice to vacate
Tribunal procedures
Dispute resolution
Repair and maintenance processes etc.

The Most Common Complaint Filed Against Real Estate Agents

As a real estate agent, maintaining the highest standards of professionalism, honesty, and trustworthiness is paramount. One of the most common complaints filed against real estate agents revolves around the concept of breach of duty. here we’ll delve into what breach of duty entails, provide examples of actions that could lead to such breaches, and emphasize the potential legal ramifications agents may face.

Breach of Duty

breach of duty, in the context of real estate, refers to a situation where an agent fails to fulfill their legal obligations or responsibilities to their clients, colleagues, or the public. this breach can occur when an agent’s actions or inactions deviate from the accepted standards of professionalism and ethics within the real estate industry.

Supervision Guidelines

Licensees who run a business have a legal obligation to ensure the proper supervision of their business.

It is vital that businesses are properly supervised, particularly as large sums of money
and trust accounts may be involved.

Poor supervision can cause distress and financial loss for consumers.

It can also lead to claims of negligence, misleading conduct and fraudulent use of trust money — for which substantial maximum penalties apply.

Licensees who run a business must ensure proper supervision in accordance with the Secretary’s Guidelines for the Proper Supervision of the Business of a Licensee (the supervision guidelines).

The supervision guidelines set out the requirements for proper supervision of a business, including the steps they must take to prevent fraud, under quoting and misrepresentation.

THESE REQUIREMENTS INCLUDE:

Supervision of employees engaged in the business establishment of procedures designed to ensure that the provisions of the Act and Regulation and other relevant laws are complied with, and monitoring employees’ conduct to ensure that those procedures are being followed. Corporations or individuals who run a business under a Class 2 licence will need to employ a Class 1 licence holder to be the licensee in charge (LIC) of their business.

Visit the licensee in charge page for more information about the requirements relating to LICs.

Failure to comply with the Supervision Guidelines carries a penalty of up to 200 penalty units ($22,000) for a corporation or 100 penalty units ($11,000) in any other case.

The Problem

In order for real estate businesses to serve clients fairly, supervise staff, maintain compliance and enforce prescribed regulatory expectations set by NSW Fair Trading, time poor real estate agents need to comply with a substantial number of government regulations.

Without a clear roadmap (REOS), doing so is highly challenging, time consuming and error prone.

Under the new reforms NSW Fair Trading have the enhanced powers to not only penalize for non-compliance but to also suspend a business from trading until such time as breaches are rectified.

The Solution REOS

RUN YOUR BUSINESS WORRY FREE

A comprehensive and scalable online document management system (REOS), offering compliant structured workflows to enable a real estate agency or agents (Class 1 and Class 2 Agents, Assistant Agents) to properly supervise staff and manage the regulatory requirements, whilst meeting their clients’ needs in an optimal manner.

Human Resources Important information and procedures Employment processes Enterprise agreements General correspondence Independent contractor etc.
Sales Management Pre listing kit Agreements, contracts Project marketing Settlement of sale Dispute resolution etc.
Property Management Landlord management Tenant management Rental Bond Online Dispute resolution Repair and maintenance processes etc.
Employee Supervision Hierarchy control Job role management Level of authority management Agreements for employess including independent contractors etc.
Efficiently Managing Trust Accounting Procedures and Ledgers Ensure that your trust accounting procedures and ledgers are in compliance with The Office of Fair Trading's regulations.
Reporting Employee activity reports Monthly and yearly statements and ledger reports Simple overview charts to review sales and PM activities